Terms of Service

1. Who you are contracting with

Vezlo (the "Service") is owned and operated by NOW Strategies LLC ("NOW Strategies", "we", "us"). By creating an account or using the Service you are entering into a binding agreement with NOW Strategies LLC. You can reach us at support@vezloapp.com.

2. What Vezlo provides

Vezlo is a software subscription that interviews you about your business ("Business DNA"), generates a business plan, produces content such as reel scripts and carousels, scores scripts and uploaded videos for viral potential, and surfaces trend and competitor research. Features vary by plan (Free, Pro, Studio) and may change as the product evolves.

3. Acceptance of these terms

By signing up for, accessing, or continuing to use the Service you agree to these terms. If you do not agree, do not use the Service. If you use Vezlo on behalf of a company, you confirm you have authority to bind that company. If you use it as an individual, you confirm you are of legal age in your jurisdiction.

4. Your account

• You must provide accurate account information and keep it up to date.
• You are responsible for keeping your login credentials confidential and for all activity that happens under your account.
• Notify us promptly at support@vezloapp.com if you suspect unauthorized access.

5. Acceptable use and misuse

You must not:

• Use the Service for any unlawful purpose or in violation of any applicable law;
• Commit fraud, send spam, or engage in deceptive or manipulative promotion;
• Infringe anyone's intellectual property, publicity, or privacy rights;
• Interfere with the security or integrity of the Service — including uploading malware, probing or scanning our systems, bypassing rate limits or usage limits, or scraping the Service;
• Resell, redistribute, or sublicense the Service, or reverse engineer any part of it;
• Generate content that is illegal, hateful, harassing, sexually exploitative, deceptive (including deepfakes or impersonation of real people), or that promotes self-harm or violence.

6. AI-generated output

Vezlo uses generative AI. This means:

• You are responsible for your inputs. You must have the rights to any text, video, images, brand names, or other material you submit — including reels you upload for scoring and links you submit for analysis.
• You are responsible for how you use outputs. Plans, scripts, captions, scores, and viral-ceiling estimates are suggestions, not guarantees. Outputs can be inaccurate, incomplete, or unsuitable for your situation, and similar outputs may be generated for other users.
• Verify before you rely. Vezlo does not provide legal, tax, financial, accounting, medical, or other regulated professional advice. Revenue projections and viral scores are estimates only, and no business or performance result is guaranteed. Have a qualified professional review anything used in a regulated context.
• Moderation. We may filter, refuse, restrict, or remove content and outputs, and may suspend accounts, where we reasonably believe these terms have been breached.
• Rights complaints. If you believe content on the Service infringes your rights, email support@vezloapp.com with details and we will investigate and remove infringing material where appropriate. Repeat infringers lose access.

As between you and us, you retain ownership of the content you submit, and you own the outputs generated for you from your inputs, subject to your compliance with these terms and any third-party rights. You grant us a limited license to host, store, and process your content solely to operate and improve the Service for you.

7. Our intellectual property

NOW Strategies LLC retains all right, title, and interest in the Service — including the software, models and prompts we build, scoring methodology, documentation, design, and the Vezlo name and logo. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service within the plan you have selected. No other rights are granted.

8. Payment, subscriptions, and taxes

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing frequency, renewal, currency, tax, cancellation, and refund mechanics are governed by Paddle's Checkout Buyer Terms. Subscriptions renew automatically for the plan period you selected until cancelled. You can cancel at any time from the Subscription page in the app or via your Paddle receipt; access continues until the end of the paid period. See our Refund Policy for refunds.

9. Service availability

We work to keep Vezlo available and reliable, but we do not guarantee uninterrupted or error-free operation. The Service depends on third-party infrastructure and AI providers, and may be unavailable during maintenance, outages, or events outside our control. Usage limits, queues, and processing times may apply, particularly for video analysis.

10. Suspension and termination

We may suspend or terminate your access, with notice where reasonably practicable, if: you materially breach these terms; your payment fails or is reversed; we detect security, fraud, or abuse risk; or you repeatedly or seriously violate our acceptable use rules. You may stop using the Service and delete your account at any time from Settings. On termination your license ends immediately; you may export your plans and content before deletion, and we will delete or anonymise your data as described in our Privacy Notice.

11. Disclaimers

To the fullest extent permitted by law, the Service is provided "as is" and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, or special damages, including lost profits, lost revenue, lost data, or loss of goodwill. Our total aggregate liability arising out of or relating to the Service is limited to the fees you paid us in the twelve months before the event giving rise to the claim. Nothing in these terms excludes liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

13. Indemnity

You will indemnify and hold NOW Strategies LLC harmless from claims, damages, and reasonable costs arising from content you submit or publish, your unlawful use of the Service, or your breach of these terms.

14. Changes to these terms

We may update these terms as the Service changes. We will post the updated version here with a new "last updated" date and, for material changes, notify account holders by email or in-app. Continued use after the change takes effect means you accept the new terms.

15. Governing law and disputes

These terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-laws rules, and the state and federal courts located in Florida have exclusive jurisdiction over any dispute, except where mandatory local consumer law gives you the right to bring a claim in your own country.

16. Miscellaneous

You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. If a provision is found unenforceable, the rest remains in effect. These terms, together with our Privacy Notice and Refund Policy, are the entire agreement between us.